What to do in case of a leak?

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Leaks in the house can cause a lot of stress and inconvenience. Whether it's a sudden pipe burst, a leaking roof, or a broken water pipe, it's essential to act quickly and effectively to prevent further damage. In this blog, we provide a step-by-step guide for our policyholders, including information on which insurances provide coverage and how to file a damage claim.


Step 1: Immediate Action

Upon discovering a leak, it is crucial to act quickly to limit further damage. Here are some steps you can take:

  1. Identify the source of the leak and, if possible, shut off the water supply. This will minimize damage until professional help arrives.
  2. Ensure the surroundings are safe before taking action. Avoid electrical appliances and turn off the power if water is nearby.
  3. Try to salvage valuable items and move them to a dry place to prevent further damage.
  4. Take photos of the damage; this is always helpful for proving the claim to the insurer.


Step 2: Contact Us

If you are insured with us, we are here to assist you. Follow these steps:

  1. Contact us as soon as you discover the leak. Our experts will guide you through the further steps.
  2. If you are insured with De Goudse or Risk, send us an email with as much information as possible about the leak damage. Photos and a description of the situation are valuable. If necessary, we will send you a claim form, which we would like to receive completed.
  3. We ensure that your damage claim reaches the right insurer. Our goal is to make the process as smooth as possible for you.


Step 3: Self-Service Online - Insured with Voogd&Voogd

For policyholders with Voogd&Voogd, we offer a simple online solution:

  1. Log in to your policy folder: Visit your online policy folder at Voogd & Voogd.
  2. Report the damage online: Follow the instructions to report the damage online. Fill in all required information for a smooth processing.
  3. Receive updates: After reporting the damage, we will keep you informed about the progress of your claim.


Important Coverage Considerations

It's essential to know which insurances provide coverage for leaks:

  1. House insurance: This insurance covers damage to the structure of your home, including leaks caused by factors such as storms or burst pipes.
  2. Contents Insurance: Protect your personal belongings from water damage with contents insurance. This covers damage to furniture, electronics, and other possessions.
  3. Liability Insurance: If the leak causes damage to others' property, your liability insurance may apply. The other party can hold you liable for water damage.



In conclusion; a leak can cause a lot of inconvenience, but with prompt action and the right insurances, you can limit the damage. Whether you are insured with De Goudse, Risk, or Voogd & Voogd, we are ready to guide you through the process of filing a damage claim. Contact us directly, and we will ensure a smooth resolution.